SUPPORT

How can we help?

Help with learner accounts, purchase access, technical issues, cancellations and privacy requests.

Last updated: 3 September 2026

Complete before public launchWe still need to insert your exact legal/trader name, business correspondence address and customer-support email. These details are deliberately not guessed.

Contact Learn2Drive support

For Road Sign Mastery account, payment or learning-product issues, contact us using the details below.

Support email[ADD SUPPORT EMAIL]Trader / business name[ADD LEGAL OR TRADER NAME]Business correspondence address[ADD BUSINESS ADDRESS]

Please do not send passwords, full card details or security codes by email.

What can we help with?

Account accessLogin problems, password-reset issues or the wrong email on an account.

Purchase accessYou paid successfully but Road Sign Mastery has not unlocked.

Technical problemsA sign image does not load, progress is not saving or a feature is not working correctly.

RefundsCancellation requests and questions about the refund policy.

Before contacting us

For common technical issues, try refreshing the page, signing out and back in, and confirming you are using the same learner-account email used for the purchase. If the issue continues, send the device/browser you are using and a screenshot if possible.

Payments

Payments are processed securely by Stripe. Learn2Drive cannot see your full card number. If you were charged but access did not unlock, contact us with the learner-account email and approximate time of purchase so we can check the payment entitlement.

Complaints

If you have a complaint, contact [ADD SUPPORT EMAIL] with a clear description of the issue and the outcome you are seeking. We will review the matter and respond as soon as reasonably practicable.

For data-protection complaints, you can also contact the UK Information Commissioner’s Office. See the Privacy notice for details.

Useful pages

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